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> Index of every page on this site: [llms.txt](https://www.hengfeng-machinery.com/llms.txt)

Service & Support

# Lifetime Backup.

From the first drawing to the ten-thousandth hour of production — our engineers stay on your line. 2-hour response, 24-hour on-site, 98% customer satisfaction.

**2**H****Response to 95% of requests

**24**H****On-site for 90% of cases

**98**%****Customer satisfaction

S.01<h2>**Customization**</h2>Line layout, moulds and specs engineered around your product. S.02<h2>**Installation & Commissioning**</h2>On-site setup, calibration and first-article approval by our team. S.03<h2>**Maintenance & Spare Parts**</h2>Scheduled service and genuine parts shipped worldwide, fast. S.04<h2>**Operator Training**</h2>Hands-on training for your operators and maintenance crew.

**S.01**

## **Equipment Customization**

One-on-one engineering: line layout, moulds and specifications built around your product, output target and floor plan.

- **Layout design**
- **Custom mould program**
- **Output & material tuning**

**S.02**

## **Installation & Commissioning**

Full on-site installation, calibration and first-article approval by our technician team — fast ramp-up to rated output.

- **On-site setup**
- **Calibration & FAT**
- **First-article approval**

**S.03**

## **Maintenance & Spare Parts**

Scheduled maintenance, emergency troubleshooting and genuine spare parts shipped worldwide. Hotline +86 577 6557 5056.

- **Scheduled service**
- **24h emergency response**
- **Genuine parts stock**

**S.04**

## **Technical Training & Support**

Hands-on training for operators and maintenance crews, on-site or at our Ruian factory.

- **Operator training**
- **Maintenance crew program**
- **Remote support**

**FAQ**

## **Straight **Answers.

###

PP, HIPS, PET, PS, PE, PLA and PBAT, including recycled-content sheet, depending on line configuration.

###

Standard programs cover 8–32 oz cups; custom moulds from 101×101 mm to 300×300 mm forming area.

###

Up to 48 cycles per minute dry speed (HFTF-70T), with in-mould cutting at 7 bar.

###

Yes. Our technician team handles on-site installation, commissioning and first-article approval worldwide.

###

95% of service requests answered within 2 hours; on-site support within 24 hours for 90% of cases.

###

Yes, the HFSJ in-line crusher returns trim as 3–5 mm granulate directly to extrusion, at up to 750 kg/h.

###

Yes — multi-cavity cup, bakery and tray moulds, 5-axis CNC ±0.1 mm, magnetic quick-change inserts.

###

ISO 9001 quality system, CE certification, plus environmental and occupational health & safety management systems.

**Download Center**

## **Spec Sheets & **Brochures.

**Zhuorui Brochure 2026.pdf**PDF · 18.87 MB · ENFull company & product catalog

[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20Zhuorui%20Brochure%202026.pdf)

**HFTF-T Series Datasheet.pdf**PDF · ENTilting cup making machine specs

[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20HFTF-T%20Series%20Datasheet.pdf)

**HFSJ Extrusion Lines Datasheet.pdf**PDF · ENSheet extrusion line specs

[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20HFSJ%20Extrusion%20Lines%20Datasheet.pdf)

**HFTF-C Multistation Datasheet.pdf**PDF · ENMultistation thermoformer specs

[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20HFTF-C%20Multistation%20Datasheet.pdf)

**Mould Program Overview.pdf**PDF · ENCustom mould guide

[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20Mould%20Program%20Overview.pdf)

**Videos & Gallery**

## **From The **Floor.

**After-Sales Hotline**

## **Talk To Service.**

Spare parts, troubleshooting or a scheduled visit — one call reaches the engineers who built your line.

[**Get a Quote **](https://www.hengfeng-machinery.com/contact)

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## Sitemap

See the full [sitemap](https://www.hengfeng-machinery.com/sitemap.md) for all pages.